What I Learned

San Francisco Bay

Have you ever taken a flight that has been canceled? I am sure many of us have. Well, this happened to me in September of 2022 and I learned something on this trip that I am going to share with you. First, spoiler alert, I got cash for my troubles! The bad news is that I did not know the rules, and the same thing happened to me in 2019 and I did not get any reimbursement. 

In 2022, I flew from the US to Amsterdam, had a long layover in Amsterdam and then had a flight scheduled from there to Vienna. I was flying Austrian Airlines, and when I went back to the airport to catch my flight to Vienna, we sat for a while before finally getting on the plane, and then once on the plane, sat again, and then finally they deboarded us and sent us on our way. It was very confusing for me, as in the US, when this happens, we normally get in a long line at the airline counter to rebook our flight. 

In Europe, there are a few different rules about flights. First of all, instead of going to stand in a line to rebook once our flight cancellation was announced, they send you an email with your new flight details. Although this saved us waiting in line, it was a little bit of a pain to not have any control over the new flight and my new flight was scheduled for 6 am the next day AND had a layover in Dusseldorf, so would not get me to Vienna until later in the day (and I still had to get from Vienna to Maribor, Slovenia after that, but that is a story for another day). 

The second thing that they did was they automatically booked us into a hotel, so once we figured out what the heck was happening, we took a bus to the Sofitel near the airport, where many of my other flight mates were staying. When we got there, we just told the hotel our name and voila, we had a room. I did not get checked in until about 1:00 am however, as the bus to the hotel had taken a while to get to us. So 4:00 am the next day came fast! 

Long story short, I got to where I needed to go. However, once I got home, I emailed Austrian and told them that I would like to have my ticket refunded and also get reimbursed for the hotel that I had booked in Vienna and never used. They actually came back to me pretty quickly and asked for more info, which I sent them, and then they said it would take a couple of months to process. They kept following up with me when the couple of months had passed, but I did finally get a credit of €250.00 in the end, which I was happy enough with. 

I thought I was just really good at negotiating, but I found out afterwards that there is a rule in Europe (EU261). You can read all about it here, but basically if your flight is canceled, depending on how many kilometers/miles it was, you are entitled to compensation. FYI, they usually will NOT advertise this, and you have to request it! So if I had not emailed them, they probably would have never said anything! Here is the breakdown: 

Up to 1,500 km (930 miles) --> €250.00 

1,500 km to 3,500 (2,170 miles ) --> €400.00 

more than 3,500 km -->  €600.00 

You have three years in most cases to claim this under rule EU261, so think back and if you have a flight that was going to, from or within Europe, you may be owed money. Just as a side note, in the US, it may be worth emailing them too if your flight ever gets canceled, as I have gotten some money back by doing this too (as well as a hotel room and a meal usually). It does not hurt to ask!

Have you ever had a flight canceled? If so, what did you do? Have you heard about this rule? 

If you haven't already, you can fill out this form with any questions you want answered for my upcoming ask me anything post!!

This post is part of NaBloPoMo. You can find the rest of my posts for this challenge here. You can find the list of participants and their information here.